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  • rue du Comptoir 59

    4680 Oupeye Belgium


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Data Protection Policy





Updated on 04/01/2019




1. Parties and Purpose

RLM Traduction (hereafter referred to as ‘RLM Traduction’ or the ‘Data Protection Officer’)
rue du Comptoir 59, 4680 Oupeye, Belgium
ECB/VAT: BE0663.589.371
E-mail: info@rlmtraduction.com
Téléphone: +32 (0) 497 55 87 40


RLM Traduction has drawn up this Data Protection Policy in order to transparently inform the Users of the Website hosted at the following address: https://www.rlmtraduction.com, (hereafter referred to as the ‘Website’), about the methods used by RLM Traduction to collect and process their personal data.

The term ‘User’ refers to any user, whether they are a natural person or a corporate body, visiting or interacting with the Website in any way.

All the technical, legal and organisational objectives and methods used to process the personal data of the Users are decided by RLM Traduction. For this purpose, RLM Traduction undertakes to take all the necessary measures to guarantee that the personal data are processed in accordance with the Data Protection Act of 8 December 1992 (hereafter referred to as ‘the Act’) and in accordance with the European Regulation of 27 April 2016 to protect the personal data of natural persons and for the free movement of these data (hereafter referred to as the ‘Regulation’).

RLM Traduction is free to select any natural person or corporate body to process the personal data of the Users at their request and on their behalf (hereafter referred to as the ‘Sub-contractor’). If applicable, RLM Traduction undertakes to select a Sub-contractor who offers the appropriate guarantees in terms of the technical and organisational security measures for the protection of personal data, whilst ensuring full compliance with the Act and with the Regulation.


2. Processing of Personal Data

When Users use the Website, personal data may be communicated. These data shall be processed by RLM Traduction, in their capacity as the Data Protection Officer, or by service providers acting on behalf of RLM Traduction, and this whilst ensuring full compliance with the Act and with the Regulation.

RLM Traduction shall process these personal data for the purposes below, by means of:

  • • The contact form
  • • The use of cookies

3. Purposes for Processing Personal Data

In accordance with Art. 13 of the Regulation, the User shall be informed of the reasons for processing the personal data, and those are as follows:

  • • To compile statistics to improve the Website, the services offered and the internal operational organisation
  • • To improve the quality of the Website

4. Personal Data Likely to be Process

When visiting and using the Website, the User gives RLM Traduction permission to collect and process the following personal data in accordance with the methods and principles laid down in this Data Protection Policy:

  • • The data communicated by the Users for contractual purposes and to enable the correct performance of mutual obligations, including the surname, first name, address, IBAN no. and bank details, etc., and more generally, any information voluntarily communicated by the User.
  • • The User data collected through the contact form, including the e-mail address, telephone number, surname, first name, and the address of the User.
  • • When visiting the Website, the following data are automatically collected:
    • o The IP address, the type and model of the browser and the operating system.
    • o All of the data relating to the Website pages visited by the User, particularly the URL and the time spent browsing.

5. Consent

By accessing and using the Website, the User acknowledges to be informed of this consent and gives their free, specific, informed and unequivocal agreement for their personal data to be processed. This consent relates to the content of this Data Protection Policy.

The consent is given by means of a positive action which requires the User to tick the box opening the Data Protection Policy as a hypertext link. This consent is a basic requirement to enable the User to perform certain operations on the Website and to enable the User to enter into a contractual relationship with RLM Traduction. Any contract between RLM Traduction and a User for the goods and services offered on the Website shall be subject to the prior acceptance of the Data Protection Policy by the User.

In accordance with the methods and principles contained in this Data Protection Policy, the User gives the Data Protection Officer permission to collect and process their personal data communicated on the Website or in connection with the goods and services offered by RLM Traduction for the aforementioned purposes.

The User shall be entitled to withdraw their consent at any time. Withdrawal of their consent does not affect the lawfulness of the processing based upon consent previously given.


6. Storage Period for the Personal Data of Users

In accordance with Art. 13 Para. 2 of the Act and Regulation, the Data Protection Officer shall not store the personal data for any period longer than is reasonably necessary to achieve the purposes for which they were processed.

This period shall definitely be no more than 3 years.


7. Cookies

The Website uses cookies to identify the Website Users. This is intended to improve the Users’ browsing experience and to improve the Website and its content. The aims and methods of the cookies are laid down in this article.

a. General Principles

A ‘cookie’ is a small text file that is temporarily or permanently stored on the User’s hard disk during their visit to the Website to speed up any future access. These cookies help the server to recognise the User’s device. Cookies may also be installed by third parties collaborating with RLM Traduction. Some of the cookies used by RLM Traduction are vital for the smooth operation of the Website, whereas others help to improve the User’s browsing experience. The User may personalise or de-activate the cookies by adjusting their browser settings. By using the Website, the User expressly agrees to the management of cookies as described in this article.

b. Types of Cookies and Purposes

RLM Traduction uses different types of cookies on the Website:

  • • Technical cookies: these are necessary to operate the Website, and they enable data to be entered in order to facilitate the User’s browsing experience.
  • • Analytical and performance cookies for statistical and audience-recognition purposes: these cookies enable the User to be recognised and they record the number of Website Users over a specific period. As they also monitor the User’s browsing behaviour, they are an efficient method for improving the User’s browsing experience by displaying offers and making suggestions that are likely to be of interest. They also enable RLM Traduction to locate and rectify potential bugs on the Website.
  • • Functionality cookies: these cookies improve the use of the Website by remembering certain choices entered (e.g. the User name or language).
  • • Tracking cookies: RLM Traduction uses Google Analytics tracking cookies to measure the User’s interaction with the Website content and to generate anonymous statistics. The statistics enable RLM Traduction to further improve the Website. An explanation of these cookies is provided by Google at the following address: https://policies.google.com/privacy?hl=fr


c. Cookie Storage Period

The cookies are stored for the time required to achieve the intended purpose. The cookies that are likely to be stored on the User’s hard disk and their storage period are listed below:

  • • _ga: 2 years
  • • _gid: for the duration of the visit
  • • _gat: for the duration of the visit


d. Cookie Management

If the User does not wish the Website to install cookies on their hard disk, the User can easily manage and delete them by adjusting their browser settings. The browser can also be programmed to notify the User when a Website uses cookies, and the latter can therefore either accept or refuse them.

If certain cookies are de-activated by the User, the latter accepts that the Website may not perform at its best. Consequently, certain sections of the Website may not be available for use or may only be used partially.

If the User wishes to manage and/or delete cookies, this can be achieved by using the following link(s):

For Users using the browser:

  • • Internet Explorer : http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
  • • Microsoft Edge : http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
  • • Chrome : https://support.google.com/accounts/answer/61416?hl=fr
  • • Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
  • • Safari : https://support.apple.com/kb/ph21411?locale=fr_CA

If the User refuses the use of Google Analytics cookies, the User will be prompted to adjust their browser settings accordingly, and this through the following website: https://policies.google.com/privacy?hl=enable.


8. Limited Liability of the Data Protection Officer

The Website may contain links to other third-party Websites not linked to RLM Traduction. RLM Traduction declines any liability for the content of these Websites and the latter’s compliance with the Act and the Regulation.

Any minor up to the age of 16 requires the express consent of their parents or guardians to divulge any information or personal data on the Website. RLM Traduction strongly recommends parents and guardians of minors to encourage responsible and secure internet use. The Data Protection Officer cannot be held liable for having collected and processed personal information and data of minors of less than 16 years of age without the actual consent of their legal parents, or for any incorrect data entered by minors, such as their age, for example. Personal data shall most definitely not be processed by the Data Protection Officer if the User states that they are less than 16 years of age.

RLM Traduction shall not be liable for any loss or damage, corruption or theft of personal data that could result from the presence of viruses or as a result of cyber-attacks.


9. Security

The Data Protection Officer shall implement all the necessary organisational and technical measures in order to guarantee an appropriate level of security for the data collection and processing. These security measures shall depend on the cost of implementation in terms of the type, context and purposes of the personal data processing.

The Data Protection Officer shall use encryption technologies that are standard to the IT industry for the transfer or collection of data on the Website.


10. Amendments to the Data Protection Policy

RLM Traduction reserves the right to amend this Data Protection Policy in order to ensure compliance with their respective legal obligations. The User is therefore requested to regularly consult the Data Protection Policy in order to keep up to date with any amendments or changes. Any amendments shall be notified on the Website or sent by e-mail in order to allow objection.


11. Applicable Law and Jurisdiction

This Data Protection Policy shall solely be governed by Belgian law. Any dispute shall be brought before the courts within the legal conurbation of the registered office of RLM Traduction.


12. Contact

In case of any queries or complaints concerning this Data Protection Policy, the User should contact the Data Protection Officer at the following address: info@rlmtraduction.com